August 31 Upgrade

IMPORTANT INFO REGARDING AUGUST 31 SYSTEM UPGRADE

There were 3 major updates to our system performed over the Labor Day holiday weekend.

*Network upgrade
*Terminal server platform upgrade
*Screwdrivers upgrade

We regret any inconvenience these changes may cause but these updates will fix some of the various printing and connection problems we have had.

HOW THIS MIGHT AFFECT YOU:

1.  First: Please Note:

There is a glitch in the system where some users may have to enter their username/password combination up to 3 times before login is successful.  If you enter your username and password and are then brought back to the legal notice, then please enter it again.  We are working on this.


2.  If you are having trouble connecting please do the following:

Connect using Remote Desktop Connection, as follows:

RDC is in your Start Menu, All Programs, Accessories. (It might be in the Communications Folder inside Accessories.)

Open RDC.  In the "Computer" field type "internet.icanotes.com"  Hit connect. 

If RDC does not work or if you do not have RDC, you need to download the latest version.

Here is a link to the Remote Desktop Connection update for Windows XP from Microsoft:
http://support.microsoft.com/kb/925876
alternate link:
www.icanotes.com/WindowsXP-KB925876-x86-ENU.exe

Windows 2000 Remote Desktop software
alternate link:
www.icanotes.com/msrdpcli.exe


Go to start->all programs->accessories->communications->Remote Desktop Connection
Click Options.  Type "internet.icanotes.com" in the Computer box.  Type in your ICANotes username and "internet" in the Domain box.  Click connect.  You will be prompted for your password.

If, for some reason, you cannot use RDC (perhaps for Hospital security reasons) and desire to connect via Internet Explorer, you may need to follow the directions below:

If your computer does not automatically receive Microsoft updates then you may not be able to connect using Internet Explorer.  You must have Windows XP SP3 or Windows Vista SP1.  Also, if you have not followed our connection instructions and added the connect page to your Internet Explorer trusted sites, you will not be able to print.


3.  Trouble Printing:

If you don't have the latest Screwdriver, you will not be able to print. The Screwdrivers update can be manually updated by downloading and installing the Screwdrivers installer from the downloads section of our website.

If you have installed the Screwdrivers update and continue to have problems, then please follow the instructions here.


If you are still unable to connect, the old connect page can be reached here:

http://internet.icanotes.com/old.htm

Support: 866-847-3590  Ext 103